Salon Receptionist Terms of Service
Effective date: January 1, 2026
These Terms of Service ("Terms") govern the website and services provided by Mobile Receptionist LLC, doing business as Salon Receptionist ("Salon Receptionist," "we," "us," or "our"). By purchasing, accessing, or using our services, you ("Customer," "you," or "your") agree to these Terms and any order form, checkout page, service description, or written proposal incorporated into them.
1. Business Services
Salon Receptionist provides virtual receptionist, call and message handling, appointment-booking, client communication, and optional salon operations support. The exact services, coverage hours, usage allowance, overage rate, and price are determined by the plan selected at checkout or stated in a written order.
Services are intended for business use. You represent that you have authority to enter into these Terms on behalf of the business purchasing the services.
2. Plans and Usage
Current standard plans may include CHAIR, SALON, HOUSE, FLAGSHIP, and optional Salon Operations support. Plan features and allowances are described on the applicable checkout page or order form.
Calls, texts, and other covered interactions count toward the combined monthly allowance stated for the selected plan. Interactions above that allowance are billed at the overage rate disclosed before purchase. We may recommend a different plan if actual usage is consistently above or below the selected allowance.
Salon Operations is an add-on to an active receptionist plan. Operations hours must be used during the applicable billing period and do not roll over unless expressly agreed in writing.
3. Onboarding
A one-time $295 onboarding fee is charged with the first subscription payment unless a written offer expressly states otherwise. Onboarding may include business intake, system and phone configuration, booking-software connection, call-handling customization, workflow configuration, and training on your services, pricing, and policies.
The onboarding fee is nonrefundable once onboarding work begins. Service launch depends on your timely delivery of accurate account access, policies, pricing, schedules, scripts, and other requested information.
4. Subscription, Automatic Renewal, and Payment Authorization
Plans are monthly subscriptions. When you purchase a plan, you authorize Salon Receptionist and its payment processor to charge:
the first monthly subscription price;
the one-time onboarding fee;
applicable taxes;
disclosed usage or overage charges; and
the recurring monthly subscription price until cancellation becomes effective.
Your subscription renews automatically each month on or around the original billing date. The onboarding fee is charged only once and does not repeat on normal monthly renewals.
You must maintain a valid payment method. Failed or overdue payments may result in service suspension or termination. You remain responsible for charges incurred before suspension or termination.
5. Cancellation
You may cancel before your next billing date to prevent the following month's subscription charge. Unless otherwise stated in a written order:
cancellation takes effect at the end of the period already paid;
service continues through that paid period;
amounts already paid are nonrefundable;
onboarding fees are nonrefundable once onboarding work begins; and
usage, overage, or other accrued charges remain payable.
Cancellation requests may be submitted through the available online account or billing portal, or by contacting info@salonreceptionist.com. We will not require you to purchase another service in order to cancel.
6. Pricing Changes
We may change plan pricing or features prospectively. We will provide advance notice when required by applicable law or contract. A price change will not affect amounts already paid. Any written grandfathered-price commitment will be governed by the specific terms of that offer.
7. Customer Responsibilities
You agree to:
provide accurate, current information and timely updates;
maintain lawful access to all phone numbers, booking systems, inboxes, and accounts you authorize us to use;
provide clear services, prices, policies, schedules, escalation contacts, and booking instructions;
obtain all legally required notices and consents from your clients, employees, and contractors;
comply with privacy, telecommunications, call-recording, marketing, employment, and consumer-protection laws applicable to your business;
safeguard passwords and promptly report suspected unauthorized access; and
avoid requesting unlawful, deceptive, abusive, discriminatory, or unsafe conduct.
You are responsible for final business decisions, service delivery, professional advice, client outcomes, refunds to your clients, and the accuracy of the information you provide.
8. Authorization to Access Systems
You authorize us to access and use the phone systems, booking software, messaging platforms, social-media inboxes, payment features, and other accounts you provide solely to deliver the contracted services. You are responsible for maintaining the necessary subscriptions, licenses, and permissions.
We may rely on instructions from your designated contacts. We are not responsible for errors caused by incomplete, inaccurate, conflicting, or outdated instructions supplied by you.
9. Deposits and Payment Information
If your plan includes deposit or card-on-file support, payment information must be handled through an approved payment platform. Do not ask us to store complete payment-card information in ordinary email, text, notes, or documents. Payment processing is subject to the processor's terms and privacy policy.
10. Confidentiality and Data Protection
Each party may receive nonpublic business or personal information from the other. Each party will use reasonable care to protect confidential information and use it only for the relationship contemplated by these Terms.
Our handling of personal information is also governed by our Privacy Policy. When we process salon-client information on your behalf, you remain responsible for your own privacy notices, lawful basis, instructions, and responses to client requests.
11. Service Availability and Changes
We aim to provide coverage during the hours stated for your plan, but uninterrupted or error-free service is not guaranteed. Availability may be affected by scheduled maintenance, telecommunications failures, internet outages, third-party platforms, emergencies, unusually high volume, inaccurate customer information, or events outside our reasonable control.
We may update reasonable operating procedures, staffing assignments, or supporting technology as long as the material contracted service is not substantially reduced without notice.
12. No Guaranteed Business Results
We work to answer inquiries and support bookings, but business results depend on factors outside our control, including demand, pricing, availability, customer responsiveness, staff performance, and the accuracy of your systems. Except for a specific written performance guarantee included in an applicable order or promotion, we do not guarantee revenue, booking volume, client retention, or profit.
13. Acceptable Use
You may not use the services to violate law; infringe rights; harass, threaten, or discriminate; transmit malicious code; commit fraud; send unlawful marketing communications; collect information without required permission; or compromise another person's account or security. We may suspend activity that reasonably appears unlawful, abusive, fraudulent, or unsafe.
14. Intellectual Property
Salon Receptionist retains ownership of its website, branding, templates, training materials, scripts, processes, documentation, and other pre-existing intellectual property. You retain ownership of your business information, branding, client relationships, and materials you provide.
We grant you a limited, nonexclusive, nontransferable right to use deliverables provided specifically for your internal business operations during the service relationship. Neither party receives ownership of the other party's trademarks or pre-existing materials.
15. Third-Party Services
Our services may depend on third-party platforms such as telecommunications providers, payment processors, booking systems, and social-media services. We do not control those platforms and are not responsible for their separate acts, outages, changes, security practices, or terms. You remain responsible for charges owed directly to third parties unless your written order expressly states otherwise.
16. Disclaimer of Warranties
To the fullest extent permitted by law, the website and services are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
17. Limitation of Liability
To the fullest extent permitted by law, Salon Receptionist will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunities.
To the fullest extent permitted by law, Salon Receptionist's total liability arising from the services will not exceed the fees you paid to Salon Receptionist during the three months immediately preceding the event giving rise to the claim. These limitations do not apply where prohibited by law.
18. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Mobile Receptionist LLC and its owners, personnel, and contractors from third-party claims, damages, liabilities, and reasonable costs arising from your business, your services, your instructions, your violation of law or these Terms, or information and account access you provide, except to the extent caused by our gross negligence or willful misconduct.
19. Termination or Suspension by Us
We may suspend or terminate services for nonpayment, unlawful or abusive use, security risk, material breach, repeated failure to provide required information, or conduct that threatens our personnel, customers, systems, or business. When reasonably practical, we will provide notice and an opportunity to cure. Charges accrued through the effective date remain payable.
20. Governing Law and Disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. The state and federal courts located in New York County, New York will have exclusive jurisdiction over disputes, except where applicable law requires otherwise. Before filing a claim, each party agrees to make a good-faith effort to resolve the dispute informally for at least 30 days.
21. Changes to These Terms
We may update these Terms prospectively. We will post the updated version and revise the effective date. If required by law or contract, we will provide additional notice before a material change takes effect. Continued use after the effective date of an update constitutes acceptance to the extent permitted by law.
22. General Terms
These Terms, the applicable order, and the Privacy Policy form the entire agreement concerning the services and supersede prior discussions about the same subject. If an order conflicts with these Terms, the order controls for that transaction. You may not assign the agreement without our written consent. We may assign it in connection with a reorganization, financing, merger, acquisition, or sale of assets. If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.
23. Contact Us
Mobile Receptionist LLC d/b/a Salon Receptionist
Website: https://www.salonreceptionist.com
Email: Info@salonreceptionist.com
Mailing address: 74 E 7th St. NY NY 10003